Online booking
Tree Top Adventure

• You may not be pregnant, have a history of heart or lung failure or a bad neck or back (reduced physical condition of some sort).
  If you have problems with asthma, epilepsy and/or diabetes, please inform the staff before starting.
• You may not be under the influence of drugs or alcohol.
• You may not weigh more than 120 kg.
• Kids must always be accompanied by an adult (min 18 yrs) in the course. Maximum 2 kids per adult.
  
  
• We gather at the Tree Top Adventure Meeting Point (the wooden deck opposite Isaberg BaseCamp).
• Be on time. Before it starts the payment should be made. Delayed participant will be charged and new start time can not be guaranteed.
• Equipment should be returned to our staff immediately after your activity.

Private persons

Things to consider

• Read the terms and conditions before you come.
• No loose or entangled items are allowed, such as jewelry, hoods, buffs/baklavas, scarves, etc.
• Long hair must be tied back with a hair tie.
• Wear appropriate clothing for the activity, no sweaters/jackets with hoods or laces. No loose shoes such as sandals/slippers.
• Loose items such as mobile phones, keys must be in a closed pocket.

If you have any questions about Tree Top Adventure, please e-mail us at aventyr@isaberg.com

Terms of Booking 
If you need to cancel your activity, please send an e-mail to: aventyr@isaberg.com

• Cancellation can be made up to 72 hours before the activity, in case of cancellation a booking fee of 80 SEK will be charged.
• In case of cancellation later than 72 hours before the activity, the customer is obliged to reimburse Isaberg Mountain Resort with the full amount.

Cancellation in case of illness

• If you cancel and present a medical certificate, the full amount will be refunded regardless of the time of cancellation. Applies to you and people in the same household. Medical certificate must be submitted within 1 month.

Group Booking

• Groups that pre-book a start time outside regular opening hours with at least 20 people must confirm the exact number of participants no later than 14 days before the activity takes place. The number that has been pre-booked will then be invoiced.
• In the case of a group booking, the booking is booked and paid for by one person.
• If the group/company wants exclusivity, please contact us for an offer.
• If the entire booking is cancelled later than 14 days before the activity, the customer is obliged to pay 50% of the amount. If the cancellation is made later than 5 working days before, the customer is obliged to pay the full amount.
• The customer will be charged the full amount if they choose not to participate due to bad weather or other prevents. The course is open in most weather conditions. The responsible guide decides whether the course must close due to thunder or storms, etc. If the park is closed due to weather, the ticket will be rebooked for another date, at no extra cost.