Terms & Conditions

Terms & Conditions Cabins
(camping down below)

To make a reservation with us, you must be over 18 years old. You need to show a valid ID upon arrival. For access to the accommodation, at least one person of your party must be over 18 years old.

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Cabins

All cabins are equipped for self-catering, which means that there are basic kitchen equipment in the cabin. All beds have duvets and pillows. Sheets and towels can be ordered when making your reservation or at the reception desk. Sheets shall only be used in the beds. If using a sleeping bag, please use a bottom sheet and a pillowcase. Duvets and pillows that belong to the cabin are not to be used outdoors neither are any of the furniture. Pets are allowed in some of our cabins, this must be notified when making the reservation. Final cleaning is made by you or ordered when making your reservation, or no later then 2 days at 11.00 (11 am) before departure. Limited number of final cleanings per day.

Please observe that smoking is not allowed in any of our cabins.  A fee from 8000 SEK will be charged  if you violate the smoking ban. The same applies if you bring pets into a cabin where this is not allowed.

Reservation

The reservation is binding as soon as you have paid the booking fee or the full rental amount. A booking fee of SEK 500 per cottage is always charged when the reservation has been made, unless otherwise agreed. This fee is binding and will not be refunded. The booking fee is included in the total rental amount.

Arrival and departure

Check-in time in the cabins are from 15.00 (3 pm) unless otherwise agreed.
Check-out time is no later than 11.00 (11 am).No payment will be refunded if you choose to departure earlier than expected. As soon as a check-out has taken place, we are entitled to rent out the cottage.

Payment

For reservations made with more then 60 days to arrival:
The booking fee shall be paid no later then 10 days after the reservation has been made. The remaining amount shall be paid no later then 40 days before arrival.
For reservations made with less then 40 days to arrival:The full rental amount shall be paid no later then 10 days after the reservation has been made, unless otherwise agreed.
For reservations made with less then 14 days to arrival:The full rental amount shall be paid immediately after the reservation has been made, unless otherwise agreed.

Please note that you will only receive 1 confirmation with the date of when the booking fee and final payment shall be made to us. When making your payment, please state the reservation number and name of the person who made the reservation. When paying to our account in Denmark, you calculate the amount in SEK to DKK according to the current exchange rate. Possible change in the exchange rate is arranged upon arrival. If we do not receive the booking fee or the final payment within the agreed period of time we have the right to cancel your reservation.

When a reservation is made online, a payment of the full amount is required by credit card to finalize the reservation. The same rules for cancellation apply even when the whole sum was paid at the time of booking.

Cancellation

If you wish to cancel your reservation 40 days before arrival, we will retain the booking fee and the remaining amount will be refunded. If you wish to cancel your reservation after the full amount has been paid we require a medical certificate. We retain the booking fee and the remaining will be refunded.

Snow guarantee, during winter season (for date, see website)

For guests staying in our cabins there is a snow guarantee. Snow guarantee means that the ski resort must have at least 2 slopes open on your arrival date. If we cannot provide this you have the option to cancel and get a full refund of the amount paid for the reservation. This information must be provided no later than 2 days before arrival. This does not apply to conference guests.

Rights

If we do not provide the cabin in the condition promised and we cannot
resolve the issue, you are entitled to terminate the agreement. Instead of termination you may request a reduction of the rent. If you have complaints, these should be submitted to us as soon as possible. Faults occurring during the stay should be notified to us immediately after the event so that we get the chance to correct them.

Obligations

You are responsible for reading your confirmation and ensuring that everything in it is correct. You must properly care for the cabin and follow the rules and instructions that apply. You will be responsible to pay for all the damage that occurs on the cabin and its inventory when you or someone in your company has been negligent. The cabin may not be used for any purpose other than agreed upon at the time of the reservation. More people than stated at the time of the reservation may not stay in the cabin. Camping can only be done in the designated area. All keys for the reserved cabin must be returned at checkout. Lost or non-returned keys are charged with SEK 500 per key. Between 23.00 to 07.00 (11 pm to 7 am), you and your company are required to stay quiet and show the greatest consideration towards other guests. We have the right to terminate the agreement if the booking conditions are not met, you do not own any right to recoup any part of the paid amount. In case of destruction or disturbing behavior, reimbursement may be required by you. You are fully responsible for your property during your stay. You use your home insurance in the event of theft and we do not stand for your deductible. We are not responsible for forgotten things. Always lock in personal belongings and valuables overnight.

Force majeure

In case of war, natural disasters, walkouts and other events that are considered to be force majeure we can terminate the agreement. In such case, we will notify you immediately. We are obligated to refund the amount paid, with the exception of the usage of the campsite and for additional services.

If we do not agree

Contact us immediately if any complaints arise. Keep in mind that the possibility for corrections may be reduced if you delay your complaint. If we do not agree, you can contact the Allmänna Reklamationsnämnden (General Complaints Board )

Personal data

We undertake to respect and protect your personal data in accordance with the laws, regulations in this line of business and other relevant standards. We treat your personal data with the utmost caution and ensure that this information is used by only us and our partners. By registering personal information, you agree that we store and use your information in order to fulfil our commitments to you. Your personal data may be used for information and marketing purposes. You are, of course, entitled to notify us in writing at any time that you oppose this use. We save personal data from reservations for 2 years. For full information regarding GDPR please see our website. 

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Terms & Conditions Camping

To make a reservation with us, you must be over 18 years old. You need to show a valid ID upon arrival. For access to the accommodation, at least one person of your party must be over 18 years old.

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Reservation

All guests must have SCR's camping card, Camping Key Europe, for permission to check in at the campsite. If you do not have the camping card you can purchase this upon arrival. The rental price includes one campsite (motorhome or car + caravan or car + tent or van) with a TV socket. During our winter season
a payment is made for the amount of electricity used, otherwise the electricity is included in the price.

Arrival and departure

Check-in time at the campsite is from 13.00 (1 pm) unless otherwise agreed.
Check out time is no later than 12.00 (12 pm).

Payment

Payment is due upon arrival/departure. When a reservation is made online, a payment of the full amount is required by credit card to finalize the reservation. During our winter season a payment is made for the amount of electricity used, otherwise the electricity is included in the price. The same rules for cancellation apply even when the whole sum was paid at the time of booking.

Cancellation

Cancellations must be made no later than 24 hours before arrival for free cancellation.

Seasonal campsite

Prepayment applies for seasonal or monthly reservations. Seasonal reservations pay a booking fee of 800 SEK within 10 days from when the reservation was made. Final payment must be made 60 days before arrival. Please note that you will only receive 1 confirmation with the date of when the booking fee and final payment shall be made to us. When making your payment, please state the reservation number and name of the person who made the reservation. When paying to our account in Denmark, you calculate the amount in SEK to DKK according to the current exchange rate. Possible change in the exchange rate is arranged upon arrival. If we do not receive the booking fee or the final payment within the agreed period of time we have the right to cancel your reservation.
Cancellation made after the booking fee is paid: We retain the booking fee, equivalent to 800 SEK.
Cancellation made after the full amount is paid: This requires a medical certificate. We retain the booking fee and the remaining will be refunded.

Snow guarantee, during winter season (for date, see website)

For guests staying at our campsite there is a snow guarantee. Snow guarantee means that the ski resort must have at least 2 slopes open on your arrival date. If we cannot provide this you have the option to cancel and get a full refund of the amount paid for the reservation. This information must be provided no later than 2 days before arrival. This does not apply to seasonal camping guests.

Rights

If we do not provide the campsite in the condition promised and we cannot resolve the issue, you are entitled to terminate the agreement. Instead of termination you may request a reduction of the rent. If you have complaints, these should be submitted to us as soon as possible. Faults occurring during the stay should be notified to us immediately after the event so that we get the chance to correct them.

Obligations

You are responsible for reading your confirmation and ensuring that everything in it is correct. You must properly care for the campsite and facilities and follow the rules and instructions that apply. You will be responsible to pay for all the damage that occurs on the site or to the facilities and its inventory when you or someone in your company has been negligent. The campsite may not be used for any purpose other than agreed upon at the time of the reservation. More people than stated at the time of the reservation may not stay on the property. One motorhome or one car + one caravan or one car + tent or one van per campsite.  Camping can only be done in the designated area. All keys for the reserved campsite must be returned at checkout. Lost or non-returned keys are charged with SEK 250 per key. Between 23.00 to 07.00 (11 pm to 7 am), you and your company are required to stay quiet and show the greatest consideration towards other guests. We have the right to terminate the agreement if the booking conditions are not met, you do not own any right to recoup any part of the paid amount. In case of destruction or disturbing behavior, reimbursement may be required by you. You are fully responsible for your property during your stay. You use your home insurance in the event of theft and we do not stand for your deductible. We are not responsible for forgotten things. Always lock in personal belongings and valuables overnight.

Force majeure

In case of war, natural disasters, walkouts and other events that are considered to be force majeure we can terminate the agreement. In such case, we will notify you immediately. We are obligated to refund the amount paid, with the exception of the usage of the campsite and for additional services.

If we do not agree

Contact us immediately if any complaints arise. Keep in mind that the possibility for corrections may be reduced if you delay your complaint. If we do not agree, you can contact the Allmänna Reklamationsnämnden (General Complaints Board)

Personal data

We undertake to respect and protect your personal data in accordance with the laws, regulations in this line of business and other relevant standards. We treat your personal data with the utmost caution and ensure that this information is used by only us and our partners. By registering personal information, you agree that we store and use your information in order to fulfil our commitments to you. Your personal data may be used for information and marketing purposes. You are, of course, entitled to notify us in writing at any time that you oppose this use.