BOOKING CONDITIONS – camping

To make a reservation with us, you must be over 18 years old. You need to show a valid ID upon arrival. For access to the accommodation, at least one person of your party must be over 18 years old.

Reservation
All guests must have SCR's camping card, Camping Key Europe, for permission to check in at the campsite. If you do not have the camping card you can purchase this upon arrival. The rental price includes one campsite (motorhome or car + caravan or car + tent or van) with a TV socket. During our winter season a payment is made for the amount of electricity used, otherwise the electricity is included in the price.

Arrival and departure
Check-in time at the campsite is from 13.00 (1 pm) unless otherwise agreed.
Check out time is no later than 12.00 (12 pm).

Payment
Payment is due upon arrival/departure. When a reservation is made online, a payment of the full amount is required by credit card to finalize the reservation. During our winter season a payment is made for the amount of electricity used, otherwise the electricity is included in the price. The same rules for cancellation apply even when the whole sum was paid at the time of booking.

Cancellation
Cancellations must be made no later than 24 hours before arrival for free cancellation.

Seasonal campsite
Prepayment applies for seasonal or monthly reservations.
Seasonal reservations pay a booking fee of 800 SEK within 10 days from when the reservation was made. Final payment must be made 60 days before arrival.

Please note that you will only receive 1 confirmation with the date of when the booking fee and final payment shall be made to us. When making your payment, please state the reservation number and name of the person who made the reservation. When paying to our account in Denmark, you calculate the amount in SEK to DKK according to the current exchange rate. Possible change in the exchange rate is arranged upon arrival. If we do not receive the booking fee or the final payment within the agreed period of time we have the right to cancel your reservation.
Cancellation made after the booking fee is paid: We retain the booking fee, equivalent to 800 SEK.
Cancellation made after the full amount is paid: This requires a medical certificate. We retain the booking fee and the remaining will be refunded.

Snow guarantee, during winter season (for date, see website)
For guests staying at our campsite there is a snow guarantee. Snow guarantee means that the ski resort must have at least 2 slopes open on your arrival date. If we cannot provide this you have the option to cancel and get a full refund of the amount paid for the reservation. This information must be provided no later than 2 days before arrival. This does not apply to seasonal camping guests.

Rights
If we do not provide the campsite in the condition promised and we cannot resolve the issue, you are entitled to terminate the agreement. Instead of termination you may request a reduction of the rent. If you have complaints, these should be submitted to us as soon as possible. Faults occurring during the stay should be notified to us immediately after the event so that we get the chance to correct them.

Obligations
You are responsible for reading your confirmation and ensuring that everything in it is correct. You must properly care for the campsite and facilities and follow the rules and instructions that apply. You will be responsible to pay for all the damage that occurs on the site or to the facilities and its inventory when you or someone in your company has been negligent. The campsite may not be used for any purpose other than agreed upon at the time of the reservation. More people than stated at the time of the reservation may not stay on the property. One motorhome or one car + one caravan or one car + tent or one van per campsite.  Camping can only be done in the designated area. All keys for the reserved campsite must be returned at checkout. Lost or non-returned keys are charged with SEK 500 per key. Between 23.00 to 07.00 (11 pm to 7 am), you and your company are required to stay quiet and show the greatest consideration towards other guests. We have the right to terminate the agreement if the booking conditions are not met, you do not own any right to recoup any part of the paid amount. In case of destruction or disturbing behavior, reimbursement may be required by you. You are fully responsible for your property during your stay. You use your home insurance in the event of theft and we do not stand for your deductible. We are not responsible for forgotten things. Always lock in personal belongings and valuables overnight.

Force majeure
In case of war, natural disasters, walkouts and other events that are considered to be force majeure we can terminate the agreement. In such case, we will notify you immediately. We are obligated to refund the amount paid, with the exception of the usage of the campsite and for additional services.

If we do not agree
Contact us immediately if any complaints arise. Keep in mind that the possibility for corrections may be reduced if you delay your complaint. If we do not agree, you can contact the Allmänna Reklamationsnämnden (General Complaints Board )

Personal data
We undertake to respect and protect your personal data in accordance with the laws, regulations in this line of business and other relevant standards. We treat your personal data with the utmost caution and ensure that this information is used by only us and our partners. By registering personal information, you agree that we store and use your information in order to fulfil our commitments to you. Your personal data may be used for information and marketing purposes. You are, of course, entitled to notify us in writing at any time that you oppose this use. We save personal data from reservations for 2 years. For full information regarding GDPR please see our website.